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2021 Sep a+ 220-802 objectives:

Q531. - (Topic 4) 

Which of the following utilities will display a listing of active IP ports on the computer being tested? 

A. NETSTAT 

B. PING 

C. IPCONFIG 

D. TRACERT 

Answer: A 

Explanation: http://pcsupport.about.com/od/commandlinereference/p/netstat-command.htm 


Q532. CORRECT TEXT - (Topic 5) 

A technician has just removed malware from a Windows 7 system, but the user reports that every time they type a URL into Internet Explorer to navigate to a search engine the same standard page is being displayed on the browser. The page is asking the user to purchase 

antivirus software. 

Please resolve the problem using the available tools shown When you have completed the simulation, please select the done button to submit your answer. 


Answer: 

Please review explanation for detailed answer. 


Q533. - (Topic 4) 

A user reports a loud clicking noise coming from their PC, but the PC operates normally. 

Which of the following actions should the technician perform FIRST when responding to this issue? 

A. Attempt to backup data from the hard drive 

B. Shutdown the PC and replace the hard drive 

C. Format the hard drive and reload the OS 

D. Run the disk cleanup utility 

Answer: A 

Explanation: http://burgessforensics.com/article_what_to_do.php 


Q534. - (Topic 5) 

A user states that they have noticed longer wait times when opening applications. Which of the following should the technician perform in order to BEST resolve this issue? 

A. Remove all startup entries 

B. Perform a chkdsk /x command 

C. Defragment the hard drive 

D. Convert the drive from FAT32 to NTFS 

Answer: C 


Q535. - (Topic 1) 

The Aero feature is found in which of the following operating systems? (Select TWO). 

A. Windows 7 Home Premium 

B. Windows 7 Starter 

C. Windows Vista Enterprise 

D. Windows XP Media Center 

E. Windows XP 64-bit Professional 

Answer: A,C 

Explanation: http://windows.microsoft.com/en-us/windows7/products/features/aero 


220-802 exam answers

Improved comptia a+ 220-801 and 220-802 exams:

Q536. - (Topic 4) 

A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to resolve this issue? 

A. Drum 

B. Fuser 

C. Pickup roller 

D. Corona wire 

Answer: B 

Explanation: http://www.howstuffworks.com/laser-printer3.htm 


Q537. - (Topic 5) 

A technician has been dispatched to a SOHO to troubleshoot an issue with a USB printer shared on the network. All networked devices obtain their IP address automatically from the router. Additionally, all computers were printing fine the previous day, when the printer was first installed. Which of the following should the technician implement to fix the printing issue? 

A. A DHCP reservation should be made for the host computer. 

B. The printer should be connected to a USB hub. 

C. An updated printer driver should be installed on all office computers. 

D. The printer should be configured with a static IP address. 

Answer: A 


Q538. - (Topic 5) 

Which of the following can cause a popup box to display on a laptop, alerting a user that they have performed the same action 5 times, and asking them to click OK to enable this feature? 

A. Lock indicator lights 

B. Flickering display 

C. Ghost cursor 

D. Sticky keys 

Answer: D 


Q539. - (Topic 4) 

Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer? 

A. RECOVER 

B. REPLACE 

C. NTBACKUP 

D. COPY 

Answer: C 

Explanation: http://searchservervirtualization.techtarget.com/definition/NTBackup-Microsoft-Windows-NT-backup 


Q540. - (Topic 5) 

Which of the following should be checked FIRST when troubleshooting a computer that intermittently shuts down after heavy usage? 

A. Proper paper levels in the printer 

B. Inadequate available RAM 

C. Optical drive device drivers 

D. Central processing unit fan 

Answer: D