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2021 Mar 220-902 pdf exam
Q61. Which of the following Windows OS capabilities allows modern Windows versions to run applications written for older versions natively?
A. Microsoft Virtual PC
B. Compatibility mode
C. Hyper-V
D. Virtual XP mode
Answer: B
Q62. A technician has decided to upgrade all users’ iPhones to the latest model. Which of the following is the FIRST thing the technician should advise the users to do with the old phones before turning them in?
A. Back up the mobile data with a cloud backup service.
B. Enable remote wipe to clear all personal and corporate data.
C. Go into the device settings to remove personal customizations.
D. Factory reset the old phones to ensure the data is no longer on the device.
Answer: A
Q63. A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take?
A. Identify the problem
B. Document findings, actions and outcome
C. Verify full system functionality
D. Establish a theory of probable cause
E. Test the theory to determine cause
Answer: E
Q64. CORRECT TEXT
The network administrator has changed the IP address of Computer A from 192. 168. 120 to 10. 10. 1020 and now Jane a user, is unable to connect to file shares on Computer A from Computers using the computer name.
Instructions:
Using the available tools, resolve the connectivity issues. When you have completed the simulation, please select the done button to submit your answer.
Answer: Please review explanation for detailed answer.
Q65. A technician is working on a user’s PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO).
A. Resolve issue
B. Inform user
C. New theory or escalate
D. Document issue
E. Verify system functionality
Answer: A,C
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Q66. A user calls the help desk because a folder containing critical business files is missing from the local drive. The user is adamant that the folder was there the previous day, and cannot understand why it is gone. The technician views the properties of the parent folder and sees a back up listed on the “Prior Versions” tab. According to the theory of troubleshooting, which of the following is the technician’s NEXT step?
A. Establish a theory of probable cause
B. Establish a plan of action and implement the solution
C. Document findings, actions and outcomes
D. Verify full system functionality and implement preventive measures
Answer: A
Q67. Which of the following is TRUE about the difference between a worm and a virus?
A. Worms are written in assembly while viruses are written with scripting languages.
B. Viruses hide in the boot record while worms hide within the file system.
C. Worms self propagate while viruses need human intervention to replicate.
D. Viruses disable the antivirus update service while worms kill the antivirus process.
Answer: C
Q68. A technician is performing a clean install of Windows on a new hard drive from a factory DVD, but the computer does not recognize the optical disc. A “non-system disk or disk error” is observed. Which of the following should the technician do FIRST?
A. Update the motherboard firmware
B. Check the cables
C. Replace the optical drive
D. Check the BIOS setting
Answer: D
Q69. A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to
resolve this issue?
A. Drum
B. Fuser
C. Pickup roller
D. Corona wire
Answer: B
Q70. A technician is remotely connecting to a workstation using SSH to transfer a security hotfix. Which of the following command line tools would the technician use to create a directory to store the hotfix?
A. dir
B. rd
C. cd
D. md
Answer: D